GAO Tek Inc. is seeking highly motivated and detail-oriented Chinese-speaking students or recent graduates located in France to join our Tech Support team as virtual interns. This role provides valuable hands-on experience in technical support, customer service, and client communication, supporting global customers with cutting-edge technology products. 

Location: Remote
Job Type: Internship
Duration: 3-6 months

Key Responsibilities

  • Provide first-level technical assistance to customers by diagnosing issues, answering product-related questions, and guiding users.
  • Develop a strong understanding of GAO Tek’s hardware and software products to assist clients effectively.
  • Maintain accurate records of issues, solutions provided, and feedback for continuous improvement.
  • Coordinate with internal teams (engineering, sales, product development) to resolve complex technical issues.
  • Participate in ongoing training to stay updated with product updates and new technologies.

Qualifications

  • Enrolled in or recently graduated from a degree program in Computer Science, Information Technology, Engineering, or a related technical field.
  • Fluency in Chinese (Mandarin or Cantonese) is required for communication with clients and partners in China.
  • Knowledge of Chinese business culture and communication styles is a strong asset for this role.
  • Basic understanding of computer networks, software, and hardware troubleshooting.
  • Ability to multitask, stay organized, and work independently in a fully remote environment.
  • Proficient in Microsoft Office tools including Excel, Word, and PowerPoint.
  • Strong problem-solving skills with a proactive and customer-focused mindset.

Why Join Us? 

  • Practical exposure to global tech support operations in a real-world business environment.
  • Mentorship and professional development within an international high-tech company.
  • Receive three certificates (or multiple certificates) upon successful completion of the internship.
  • Flexible and fully remote work opportunity from anywhere in France.